Winners 2006 'Best Places to Work in Hospitality'
About Radisson Edwardian Hotels
We are a family-owned, family-spirited and hugely successful luxury hotel group with 12 (and growing) design hotels in central London, Heathrow and Manchester. We are also an active part of the worldwide Carlson Companies.
Everything we do, as a company and as individuals, is designed to make our guests feel special. If you can show that special skill, there is simply no limit to how far you can go with us.
What really sets us apart is the nature of the opportunities we offer. People with the right attitude and ability go very far, very fast.
Our culture, goals and values
Our culture
We want you to understand what makes us different, the advantages we can offer and the things we look for in you.
Our goals
We are working together to achieve our vision:
"To be the most admired company in London and in Manchester."
Our mission
100% guest satisfaction
We have always made a simple promise to guests: "If you are not satisfied with something, please let us know and we will make it right or you won't pay for that particular service."
100% employee engagement
Every single person must be engaged and committed - and will be listened to.
Positive cash flow
By satisfying guests and keeping every employee engaged, we will ensure that more money comes into the business.
Our values
To achieve our aims, we live by a clear set of values. Everything we do has one purpose:
Making people feel special
We try to anticipate the needs of our guests and deliver them before they ask. This is what makes people feel special - this is what luxury service means.
Our values are used to guide, review and improve our actions and behaviour
Simple - We believe in keeping things clear and simple at all times.
Natural - We don't put on an act. The friendliness and warmth that defines our service is genuine.
Transparent - Everything is open and above board. Guests can trust what we do and say.
Professional - Our core value of making people feel special requires very high standards of professionalism. We train and work for these values every day and take great pride in them.
Working environment
What's it really like to work here?
We empower you 100% and give you the freedom to decide your own actions. You also have the opportunity to work your way to the top. The only limitations are your imagination, ability and energy.
How will I be treated?
With respect. There is a genuine family atmosphere where everyone has the right to be heard and treated well. People also regularly share their ideas with the chairman - many of which are taken up!
What's the working environment like?
Working in luxury hotels, restaurants and bars will give you a buzz. And you'll receive the tools - training, support and IT systems to get your job done well.
Behind the scenes the business focuses energy, imagination and investment in also making those areas right.
What can I expect from my day?
Our guests have high expectations and it's a matter of professional and personal pride for us to exceed them - 'making people feel special'.